TicketLelo collects only what is necessary to operate the platform — your event registration details, payment information, and usage analytics. We do not sell your personal data to any third parties. You can request deletion of your data at any time.

1. Information We Collect

We collect information you provide directly to us or that we generate automatically when you use our platform:

• Personal details — Name, email address, phone number when you register or create an account.
• Event data — Information about tickets you purchase, events you attend, or events you create as an organiser.
• Payment information — Processed securely through our payment gateway; we do not store full card numbers.
• Device & usage data — IP address, browser type, device model, and page interactions to improve the experience.

2. How We Use Your Data

The information we collect is used to:

• Process ticket purchases and send confirmation emails.
• Provide QR-based entry validation at events.
• Send relevant updates, notifications, and event reminders (with your consent).
• Analyse platform usage to improve features and fix bugs.
• Comply with legal and regulatory obligations.

3. Data Storage & Security

Your data is stored on secured cloud infrastructure with encryption at rest and in transit. We apply industry-standard measures including:

• TLS/SSL encryption for all data transfers.
• Role-based access controls — only authorised personnel can access personal data.
• Regular security audits and vulnerability assessments.
• Automatic data deletion policies for inactive accounts older than 24 months.

4. Cookies & Tracking

We use cookies to maintain your session, remember preferences, and analyze traffic. You can manage cookie preferences in your browser settings. We use:

• Essential cookies — Required for the platform to function correctly.
• Analytics cookies — Help us understand how users interact with our platform (e.g. Google Analytics).
• Marketing cookies — Only used with your explicit consent.

5. Third-Party Services

We integrate with trusted third-party services to operate our platform. These may include payment processors, SMS/WhatsApp notification providers, and analytics tools. Each service has its own privacy policy and data handling practices. We ensure all third parties are GDPR-compliant.

6. Your Rights

Under applicable data protection laws, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your personal data ("right to be forgotten").
• Object to or restrict processing of your data.
• Data portability — receive your data in a machine-readable format.
• Withdraw consent at any time without affecting past processing.

7. Children's Privacy

TicketLelo is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately and we will delete it promptly.

8. Contact Us

Have questions about this Privacy Policy or want to exercise your rights? Email us at privacy@ticketlelo.in or reach out via our website. We respond within 48 hours.